Bilingual Customer Support Agent – 0–1 Years | Ajman, United Arab Emirates

This is a fully remote customer service role you can do from home in United Arab Emirates (candidates near Ajman preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. You will be given written processes, short training sessions and a direct point of contact for questions.

• Keep a friendly, professional tone with frustrated customers
• Escalate technical or billing problems to the right internal team
• Answer customer questions over chat, email and phone within agreed response times
• Follow up on open cases until the customer confirms the issue is resolved
• Update help-centre answers when you spot outdated information

• Basic computer literacy and fast typing
• Willingness to learn product details during paid training
• Ability to handle several conversations at once
• Comfortable working set shift hours from home

• Experience with Zendesk, Freshdesk or similar tools
• Familiarity with CSAT and first-response metrics
• Conversational Arabic
• Exposure to e-commerce order systems

• Mentorship from an experienced team lead
• Fully remote work with no commute
• Weekly one-to-one coaching sessions
• Career progression into a mid-level role

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 3,600–8,550 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.