Remote Service Desk Assistant – Internship | Tabuk, Saudi Arabia

We are hiring for a remote customer service position based in Saudi Arabia (candidates near Tabuk preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Meet daily targets for resolved conversations and satisfaction scores
• Keep a friendly, professional tone with frustrated customers
• Share recurring complaints with the team so processes can improve
• Verify customer identity before making any account changes
• Follow up on open cases until the customer confirms the issue is resolved
• Answer customer questions over chat, email and phone within agreed response times
• Guide customers through order, delivery and account issues step by step

• Comfortable working set shift hours from home
• Ability to handle several conversations at once
• Stable internet and a quiet place to take calls
• Clear written and spoken English
• Willingness to learn product details during paid training
• Currently studying or graduated within the last two years

• Conversational Arabic
• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background

• Access to online learning subscriptions
• Fully remote work with no commute
• Flexible start times within the Gulf working day
• Certificate of completion for internship graduates

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 1,300–2,950 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.