Customer Experience Associate – 1–2 Years | Sohar, Oman

This is a fully remote customer service role you can do from home in Oman (candidates near Sohar preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Keep a friendly, professional tone with frustrated customers
• Verify customer identity before making any account changes
• Guide customers through order, delivery and account issues step by step
• Answer customer questions over chat, email and phone within agreed response times
• Update help-centre answers when you spot outdated information

• Willingness to learn product details during paid training
• Calm, patient communication style
• Comfortable working set shift hours from home
• Ability to handle several conversations at once

• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background
• Familiarity with CSAT and first-response metrics

• Friendly, multicultural remote team
• Wellness day each quarter
• Career progression into a mid-level role
• Monthly internet and home-office allowance
• Paid onboarding and structured training

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Oman to apply. The indicative range for this role is 350–800 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.