Remote Customer Service Representative – No Experience Required | Worldwide Remote

A work-from-home customer service opportunity for people living in worldwide, with priority given to Gulf-based applicants. This role is open to candidates with no previous work experience — full training is provided from day one. You will be given written processes, short training sessions and a direct point of contact for questions.

• Keep a friendly, professional tone with frustrated customers
• Answer customer questions over chat, email and phone within agreed response times
• Verify customer identity before making any account changes
• Log every interaction in the ticketing system with clear, readable notes
• Follow up on open cases until the customer confirms the issue is resolved

• Clear written and spoken English
• Calm, patient communication style
• Willingness to learn product details during paid training
• Ability to handle several conversations at once
• Comfortable working set shift hours from home

• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic
• Familiarity with CSAT and first-response metrics

• Performance bonus linked to clear targets
• Equipment stipend for laptop or headset
• Access to online learning subscriptions
• Flexible start times within the Gulf working day

There is a clear path from this role into a mid-level position as your skills grow.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 250–600 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.