Remote Customer Service Representative – Junior Level | Al Wakrah, Qatar

This remote customer service vacancy is open to candidates in Qatar (candidates near Al Wakrah preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Keep a friendly, professional tone with frustrated customers
• Escalate technical or billing problems to the right internal team
• Verify customer identity before making any account changes
• Share recurring complaints with the team so processes can improve
• Guide customers through order, delivery and account issues step by step
• Answer customer questions over chat, email and phone within agreed response times
• Meet daily targets for resolved conversations and satisfaction scores

• Willingness to learn product details during paid training
• Comfortable working set shift hours from home
• Ability to handle several conversations at once
• Basic computer literacy and fast typing
• Stable internet and a quiet place to take calls

• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems

• Friendly, multicultural remote team
• Certificate of completion for internship graduates
• Access to online learning subscriptions
• Flexible start times within the Gulf working day
• Wellness day each quarter

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Qatar to apply. The indicative range for this role is 5,150–11,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.