Bilingual Customer Support Agent – 0–1 Years | Al Rayyan, Qatar

This remote customer service vacancy is open to candidates in Qatar (candidates near Al Rayyan preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Escalate technical or billing problems to the right internal team
• Update help-centre answers when you spot outdated information
• Follow up on open cases until the customer confirms the issue is resolved
• Log every interaction in the ticketing system with clear, readable notes
• Verify customer identity before making any account changes
• Share recurring complaints with the team so processes can improve
• Answer customer questions over chat, email and phone within agreed response times

• Comfortable working set shift hours from home
• Clear written and spoken English
• Basic computer literacy and fast typing
• Willingness to learn product details during paid training

• Familiarity with CSAT and first-response metrics
• Conversational Arabic
• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background

• Friendly, multicultural remote team
• Fully remote work with no commute
• Flexible start times within the Gulf working day
• Performance bonus linked to clear targets
• Equipment stipend for laptop or headset
• Referral bonus scheme

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Qatar to apply. The indicative range for this role is 4,050–9,000 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.