Bilingual Customer Support Agent – 0–1 Years | Hawalli, Kuwait

A work-from-home customer service opportunity for people living in Kuwait (candidates near Hawalli preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. You will be given written processes, short training sessions and a direct point of contact for questions.

• Share recurring complaints with the team so processes can improve
• Update help-centre answers when you spot outdated information
• Keep a friendly, professional tone with frustrated customers
• Verify customer identity before making any account changes
• Answer customer questions over chat, email and phone within agreed response times
• Follow up on open cases until the customer confirms the issue is resolved
• Escalate technical or billing problems to the right internal team

• Clear written and spoken English
• Calm, patient communication style
• Willingness to learn product details during paid training
• Comfortable working set shift hours from home

• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background
• Familiarity with CSAT and first-response metrics

• Clear performance reviews every quarter
• Paid annual leave and public holidays
• Performance bonus linked to clear targets
• Career progression into a mid-level role
• Equipment stipend for laptop or headset
• Referral bonus scheme

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Kuwait to apply. The indicative range for this role is 250–650 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.