Bilingual Customer Support Agent – 0–1 Years | Salalah, Oman

This is a fully remote customer service role you can do from home in Oman (candidates near Salalah preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Share recurring complaints with the team so processes can improve
• Follow up on open cases until the customer confirms the issue is resolved
• Update help-centre answers when you spot outdated information
• Answer customer questions over chat, email and phone within agreed response times
• Guide customers through order, delivery and account issues step by step

• Willingness to learn product details during paid training
• Comfortable working set shift hours from home
• Stable internet and a quiet place to take calls
• Ability to handle several conversations at once

• Conversational Arabic
• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools

• Referral bonus scheme
• Monthly internet and home-office allowance
• Paid onboarding and structured training
• Paid annual leave and public holidays

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Oman to apply. The indicative range for this role is 300–700 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.