Bilingual Customer Support Agent – 0–1 Years | Saudi Arabia

This is a fully remote customer service role you can do from home in Saudi Arabia. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Meet daily targets for resolved conversations and satisfaction scores
• Answer customer questions over chat, email and phone within agreed response times
• Update help-centre answers when you spot outdated information
• Guide customers through order, delivery and account issues step by step
• Follow up on open cases until the customer confirms the issue is resolved

• Clear written and spoken English
• Comfortable working set shift hours from home
• Willingness to learn product details during paid training
• Calm, patient communication style
• Basic computer literacy and fast typing

• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background
• Familiarity with CSAT and first-response metrics

• Flexible start times within the Gulf working day
• Certificate of completion for internship graduates
• Performance bonus linked to clear targets
• Wellness day each quarter
• Paid annual leave and public holidays
• Clear performance reviews every quarter

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,600–8,100 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.