Bilingual Customer Support Agent – 1–2 Years | Al Rayyan, Qatar

This is a fully remote customer service role you can do from home in Qatar (candidates near Al Rayyan preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Guide customers through order, delivery and account issues step by step
• Update help-centre answers when you spot outdated information
• Keep a friendly, professional tone with frustrated customers
• Escalate technical or billing problems to the right internal team
• Meet daily targets for resolved conversations and satisfaction scores

• Basic computer literacy and fast typing
• Clear written and spoken English
• Calm, patient communication style
• Stable internet and a quiet place to take calls

• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools
• Familiarity with CSAT and first-response metrics
• Conversational Arabic

• Fully remote work with no commute
• Monthly internet and home-office allowance
• Flexible start times within the Gulf working day
• Wellness day each quarter
• Weekly one-to-one coaching sessions
• Clear performance reviews every quarter

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Qatar to apply. The indicative range for this role is 4,700–10,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.