Bilingual Customer Support Agent – 1–2 Years | Kuwait

This is a fully remote customer service role you can do from home in Kuwait. Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Follow up on open cases until the customer confirms the issue is resolved
• Share recurring complaints with the team so processes can improve
• Guide customers through order, delivery and account issues step by step
• Log every interaction in the ticketing system with clear, readable notes
• Answer customer questions over chat, email and phone within agreed response times

• Clear written and spoken English
• Stable internet and a quiet place to take calls
• Calm, patient communication style
• Basic computer literacy and fast typing

• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background

• Monthly internet and home-office allowance
• Clear performance reviews every quarter
• Weekly one-to-one coaching sessions
• Paid annual leave and public holidays
• Flexible start times within the Gulf working day

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Kuwait to apply. The indicative range for this role is 300–750 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.