Bilingual Customer Support Agent – 1–2 Years | Muharraq, Bahrain

A work-from-home customer service opportunity for people living in Bahrain (candidates near Muharraq preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Meet daily targets for resolved conversations and satisfaction scores
• Log every interaction in the ticketing system with clear, readable notes
• Guide customers through order, delivery and account issues step by step
• Verify customer identity before making any account changes
• Answer customer questions over chat, email and phone within agreed response times

• Stable internet and a quiet place to take calls
• Willingness to learn product details during paid training
• Ability to handle several conversations at once
• Comfortable working set shift hours from home

• Conversational Arabic
• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background

• Monthly internet and home-office allowance
• Paid onboarding and structured training
• Paid annual leave and public holidays
• Certificate of completion for internship graduates
• Flexible start times within the Gulf working day

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Bahrain to apply. The indicative range for this role is 350–800 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.