Bilingual Customer Support Agent – 1–2 Years | Nizwa, Oman

This remote customer service vacancy is open to candidates in Oman (candidates near Nizwa preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Keep a friendly, professional tone with frustrated customers
• Escalate technical or billing problems to the right internal team
• Verify customer identity before making any account changes
• Share recurring complaints with the team so processes can improve
• Log every interaction in the ticketing system with clear, readable notes
• Meet daily targets for resolved conversations and satisfaction scores
• Guide customers through order, delivery and account issues step by step

• Ability to handle several conversations at once
• Comfortable working set shift hours from home
• Calm, patient communication style
• Basic computer literacy and fast typing
• Willingness to learn product details during paid training
• Stable internet and a quiet place to take calls

• Familiarity with CSAT and first-response metrics
• Conversational Arabic
• Exposure to e-commerce order systems

• Fully remote work with no commute
• Equipment stipend for laptop or headset
• Friendly, multicultural remote team
• Monthly internet and home-office allowance
• Career progression into a mid-level role

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Oman to apply. The indicative range for this role is 350–800 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.