Bilingual Customer Support Agent – 1–2 Years | Riyadh, Saudi Arabia

This remote customer service vacancy is open to candidates in Saudi Arabia (candidates near Riyadh preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Share recurring complaints with the team so processes can improve
• Follow up on open cases until the customer confirms the issue is resolved
• Verify customer identity before making any account changes
• Keep a friendly, professional tone with frustrated customers
• Guide customers through order, delivery and account issues step by step

• Comfortable working set shift hours from home
• Stable internet and a quiet place to take calls
• Basic computer literacy and fast typing
• Willingness to learn product details during paid training
• Ability to handle several conversations at once

• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems

• Performance bonus linked to clear targets
• Paid annual leave and public holidays
• Wellness day each quarter
• Fully remote work with no commute
• Equipment stipend for laptop or headset
• Monthly internet and home-office allowance

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 4,200–9,450 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.