Bilingual Customer Support Agent – 1–2 Years | Worldwide Remote

We are hiring for a remote customer service position based in worldwide, with priority given to Gulf-based applicants. Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Update help-centre answers when you spot outdated information
• Log every interaction in the ticketing system with clear, readable notes
• Escalate technical or billing problems to the right internal team
• Meet daily targets for resolved conversations and satisfaction scores
• Share recurring complaints with the team so processes can improve

• Calm, patient communication style
• Ability to handle several conversations at once
• Stable internet and a quiet place to take calls
• Comfortable working set shift hours from home
• Willingness to learn product details during paid training

• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems
• Conversational Arabic

• Friendly, multicultural remote team
• Clear performance reviews every quarter
• Wellness day each quarter
• Fully remote work with no commute
• Referral bonus scheme

Strong performers are supported to take on more complex work within the first six months.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 350–800 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.