Bilingual Customer Support Agent – Fresh Graduates | Abu Dhabi, United Arab Emirates

We are hiring for a remote customer service position based in United Arab Emirates (candidates near Abu Dhabi preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Log every interaction in the ticketing system with clear, readable notes
• Keep a friendly, professional tone with frustrated customers
• Follow up on open cases until the customer confirms the issue is resolved
• Answer customer questions over chat, email and phone within agreed response times
• Meet daily targets for resolved conversations and satisfaction scores

• Stable internet and a quiet place to take calls
• Comfortable working set shift hours from home
• Willingness to learn product details during paid training
• Calm, patient communication style

• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools
• Familiarity with CSAT and first-response metrics
• Exposure to e-commerce order systems

• Paid onboarding and structured training
• Friendly, multicultural remote team
• Career progression into a mid-level role
• Fully remote work with no commute

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 3,400–8,050 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.