Bilingual Customer Support Agent – Fresh Graduates | Ahmadi, Kuwait

We are hiring for a remote customer service position based in Kuwait (candidates near Ahmadi preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Meet daily targets for resolved conversations and satisfaction scores
• Keep a friendly, professional tone with frustrated customers
• Follow up on open cases until the customer confirms the issue is resolved
• Verify customer identity before making any account changes
• Escalate technical or billing problems to the right internal team

• Comfortable working set shift hours from home
• Stable internet and a quiet place to take calls
• Clear written and spoken English
• Basic computer literacy and fast typing

• Conversational Arabic
• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools

• Wellness day each quarter
• Equipment stipend for laptop or headset
• Performance bonus linked to clear targets
• Career progression into a mid-level role

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Kuwait to apply. The indicative range for this role is 250–600 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.