Bilingual Customer Support Agent – Fresh Graduates | Al Wakrah, Qatar

This remote customer service vacancy is open to candidates in Qatar (candidates near Al Wakrah preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Answer customer questions over chat, email and phone within agreed response times
• Update help-centre answers when you spot outdated information
• Verify customer identity before making any account changes
• Keep a friendly, professional tone with frustrated customers
• Share recurring complaints with the team so processes can improve

• Ability to handle several conversations at once
• Calm, patient communication style
• Willingness to learn product details during paid training
• Basic computer literacy and fast typing
• Stable internet and a quiet place to take calls
• Comfortable working set shift hours from home

• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic

• Referral bonus scheme
• Weekly one-to-one coaching sessions
• Performance bonus linked to clear targets
• Paid onboarding and structured training

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Qatar to apply. The indicative range for this role is 3,800–8,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.