Bilingual Customer Support Agent – Fresh Graduates | Isa Town, Bahrain

This is a fully remote customer service role you can do from home in Bahrain (candidates near Isa Town preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Meet daily targets for resolved conversations and satisfaction scores
• Answer customer questions over chat, email and phone within agreed response times
• Log every interaction in the ticketing system with clear, readable notes
• Keep a friendly, professional tone with frustrated customers
• Update help-centre answers when you spot outdated information
• Verify customer identity before making any account changes

• Ability to handle several conversations at once
• Comfortable working set shift hours from home
• Basic computer literacy and fast typing
• Clear written and spoken English
• Stable internet and a quiet place to take calls
• Willingness to learn product details during paid training

• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems
• Conversational Arabic

• Paid onboarding and structured training
• Monthly internet and home-office allowance
• Career progression into a mid-level role
• Equipment stipend for laptop or headset

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Bahrain to apply. The indicative range for this role is 250–650 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.