Bilingual Customer Support Agent – Fresh Graduates | Khobar, Saudi Arabia

A work-from-home customer service opportunity for people living in Saudi Arabia (candidates near Khobar preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Share recurring complaints with the team so processes can improve
• Log every interaction in the ticketing system with clear, readable notes
• Answer customer questions over chat, email and phone within agreed response times
• Keep a friendly, professional tone with frustrated customers
• Guide customers through order, delivery and account issues step by step
• Escalate technical or billing problems to the right internal team
• Meet daily targets for resolved conversations and satisfaction scores

• Stable internet and a quiet place to take calls
• Calm, patient communication style
• Comfortable working set shift hours from home
• Willingness to learn product details during paid training
• Clear written and spoken English

• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic
• Retail, hospitality or call-centre background
• Familiarity with CSAT and first-response metrics

• Monthly internet and home-office allowance
• Paid onboarding and structured training
• Paid annual leave and public holidays
• Friendly, multicultural remote team

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,400–7,650 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.