Bilingual Customer Support Agent – Fresh Graduates | Worldwide Remote

We are hiring for a remote customer service position based in worldwide, with priority given to Gulf-based applicants. We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Keep a friendly, professional tone with frustrated customers
• Verify customer identity before making any account changes
• Meet daily targets for resolved conversations and satisfaction scores
• Answer customer questions over chat, email and phone within agreed response times
• Escalate technical or billing problems to the right internal team

• Ability to handle several conversations at once
• Calm, patient communication style
• Comfortable working set shift hours from home
• Clear written and spoken English

• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background
• Conversational Arabic

• Paid onboarding and structured training
• Career progression into a mid-level role
• Wellness day each quarter
• Access to online learning subscriptions
• Mentorship from an experienced team lead
• Weekly one-to-one coaching sessions

You will finish this role with practical, transferable experience and references you can use.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 3,400–7,650 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.