Bilingual Customer Support Agent – Internship | Ajman, United Arab Emirates

A work-from-home customer service opportunity for people living in United Arab Emirates (candidates near Ajman preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Escalate technical or billing problems to the right internal team
• Guide customers through order, delivery and account issues step by step
• Share recurring complaints with the team so processes can improve
• Keep a friendly, professional tone with frustrated customers
• Meet daily targets for resolved conversations and satisfaction scores
• Log every interaction in the ticketing system with clear, readable notes

• Stable internet and a quiet place to take calls
• Clear written and spoken English
• Basic computer literacy and fast typing
• Comfortable working set shift hours from home
• Willingness to learn product details during paid training
• Calm, patient communication style
• Currently studying or graduated within the last two years

• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools
• Familiarity with CSAT and first-response metrics

• Paid annual leave and public holidays
• Monthly internet and home-office allowance
• Flexible start times within the Gulf working day
• Friendly, multicultural remote team
• Clear performance reviews every quarter

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 1,300–3,100 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.