Bilingual Customer Support Agent – Internship | Bahrain

A work-from-home customer service opportunity for people living in Bahrain. This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Log every interaction in the ticketing system with clear, readable notes
• Meet daily targets for resolved conversations and satisfaction scores
• Follow up on open cases until the customer confirms the issue is resolved
• Escalate technical or billing problems to the right internal team
• Verify customer identity before making any account changes

• Ability to handle several conversations at once
• Willingness to learn product details during paid training
• Comfortable working set shift hours from home
• Clear written and spoken English
• Calm, patient communication style
• Currently studying or graduated within the last two years

• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems

• Wellness day each quarter
• Fully remote work with no commute
• Certificate of completion for internship graduates
• Friendly, multicultural remote team
• Access to online learning subscriptions
• Clear performance reviews every quarter

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Bahrain to apply. The indicative range for this role is 120–200 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.