Bilingual Customer Support Agent – Internship | Farwaniya, Kuwait

A work-from-home customer service opportunity for people living in Kuwait (candidates near Farwaniya preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. You will be given written processes, short training sessions and a direct point of contact for questions.

• Keep a friendly, professional tone with frustrated customers
• Meet daily targets for resolved conversations and satisfaction scores
• Log every interaction in the ticketing system with clear, readable notes
• Update help-centre answers when you spot outdated information
• Escalate technical or billing problems to the right internal team
• Share recurring complaints with the team so processes can improve
• Answer customer questions over chat, email and phone within agreed response times

• Basic computer literacy and fast typing
• Calm, patient communication style
• Comfortable working set shift hours from home
• Clear written and spoken English
• Currently studying or graduated within the last two years

• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools

• Fully remote work with no commute
• Flexible start times within the Gulf working day
• Paid onboarding and structured training
• Access to online learning subscriptions

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Kuwait to apply. The indicative range for this role is 120–200 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.