Bilingual Customer Support Agent – Internship | Muscat, Oman

A work-from-home customer service opportunity for people living in Oman (candidates near Muscat preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. You will be given written processes, short training sessions and a direct point of contact for questions.

• Keep a friendly, professional tone with frustrated customers
• Follow up on open cases until the customer confirms the issue is resolved
• Answer customer questions over chat, email and phone within agreed response times
• Share recurring complaints with the team so processes can improve
• Escalate technical or billing problems to the right internal team
• Log every interaction in the ticketing system with clear, readable notes
• Update help-centre answers when you spot outdated information

• Calm, patient communication style
• Clear written and spoken English
• Ability to handle several conversations at once
• Basic computer literacy and fast typing
• Willingness to learn product details during paid training
• Currently studying or graduated within the last two years

• Conversational Arabic
• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools

• Certificate of completion for internship graduates
• Weekly one-to-one coaching sessions
• Flexible start times within the Gulf working day
• Wellness day each quarter
• Clear performance reviews every quarter

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Oman to apply. The indicative range for this role is 120–200 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.