Bilingual Customer Support Agent – Internship | Worldwide Remote

This is a fully remote customer service role you can do from home in worldwide, with priority given to Gulf-based applicants. This is a structured internship designed to give students and recent graduates supervised, hands-on experience. You will be given written processes, short training sessions and a direct point of contact for questions.

• Verify customer identity before making any account changes
• Answer customer questions over chat, email and phone within agreed response times
• Share recurring complaints with the team so processes can improve
• Update help-centre answers when you spot outdated information
• Follow up on open cases until the customer confirms the issue is resolved
• Escalate technical or billing problems to the right internal team
• Guide customers through order, delivery and account issues step by step

• Clear written and spoken English
• Willingness to learn product details during paid training
• Calm, patient communication style
• Ability to handle several conversations at once
• Basic computer literacy and fast typing
• Comfortable working set shift hours from home
• Currently studying or graduated within the last two years

• Experience with Zendesk, Freshdesk or similar tools
• Familiarity with CSAT and first-response metrics
• Exposure to e-commerce order systems

• Certificate of completion for internship graduates
• Access to online learning subscriptions
• Weekly one-to-one coaching sessions
• Flexible start times within the Gulf working day
• Friendly, multicultural remote team

There is a clear path from this role into a mid-level position as your skills grow.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 120–200 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.