Bilingual Customer Support Agent – Junior Level | Bahrain

We are hiring for a remote customer service position based in Bahrain. A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Verify customer identity before making any account changes
• Update help-centre answers when you spot outdated information
• Follow up on open cases until the customer confirms the issue is resolved
• Answer customer questions over chat, email and phone within agreed response times
• Guide customers through order, delivery and account issues step by step

• Calm, patient communication style
• Comfortable working set shift hours from home
• Clear written and spoken English
• Basic computer literacy and fast typing

• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background
• Conversational Arabic
• Familiarity with CSAT and first-response metrics

• Access to online learning subscriptions
• Equipment stipend for laptop or headset
• Clear performance reviews every quarter
• Paid onboarding and structured training
• Monthly internet and home-office allowance
• Flexible start times within the Gulf working day

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Bahrain to apply. The indicative range for this role is 200–500 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.