Bilingual Customer Support Agent – Junior Level | GCC Remote

A work-from-home customer service opportunity for people living in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Log every interaction in the ticketing system with clear, readable notes
• Verify customer identity before making any account changes
• Meet daily targets for resolved conversations and satisfaction scores
• Share recurring complaints with the team so processes can improve
• Follow up on open cases until the customer confirms the issue is resolved
• Keep a friendly, professional tone with frustrated customers

• Stable internet and a quiet place to take calls
• Calm, patient communication style
• Willingness to learn product details during paid training
• Ability to handle several conversations at once
• Comfortable working set shift hours from home

• Familiarity with CSAT and first-response metrics
• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background
• Conversational Arabic

• Paid onboarding and structured training
• Paid annual leave and public holidays
• Wellness day each quarter
• Clear performance reviews every quarter
• Career progression into a mid-level role
• Referral bonus scheme

Regular feedback helps you build a portfolio of measurable results.

Applications are welcome from residents of any GCC country. The indicative range for this role is 400–900 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.