Bilingual Customer Support Agent – Junior Level | Hawalli, Kuwait

We are hiring for a remote customer service position based in Kuwait (candidates near Hawalli preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Update help-centre answers when you spot outdated information
• Keep a friendly, professional tone with frustrated customers
• Guide customers through order, delivery and account issues step by step
• Meet daily targets for resolved conversations and satisfaction scores
• Share recurring complaints with the team so processes can improve

• Stable internet and a quiet place to take calls
• Comfortable working set shift hours from home
• Calm, patient communication style
• Ability to handle several conversations at once
• Willingness to learn product details during paid training
• Clear written and spoken English

• Retail, hospitality or call-centre background
• Familiarity with CSAT and first-response metrics
• Conversational Arabic

• Paid onboarding and structured training
• Access to online learning subscriptions
• Friendly, multicultural remote team
• Monthly internet and home-office allowance
• Flexible start times within the Gulf working day
• Clear performance reviews every quarter

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Kuwait to apply. The indicative range for this role is 150–500 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.