Bilingual Customer Support Agent – Junior Level | Lusail, Qatar

This remote customer service vacancy is open to candidates in Qatar (candidates near Lusail preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Guide customers through order, delivery and account issues step by step
• Log every interaction in the ticketing system with clear, readable notes
• Escalate technical or billing problems to the right internal team
• Share recurring complaints with the team so processes can improve
• Answer customer questions over chat, email and phone within agreed response times
• Meet daily targets for resolved conversations and satisfaction scores
• Update help-centre answers when you spot outdated information

• Stable internet and a quiet place to take calls
• Ability to handle several conversations at once
• Willingness to learn product details during paid training
• Clear written and spoken English

• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background
• Conversational Arabic
• Experience with Zendesk, Freshdesk or similar tools

• Referral bonus scheme
• Mentorship from an experienced team lead
• Performance bonus linked to clear targets
• Friendly, multicultural remote team

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Qatar to apply. The indicative range for this role is 3,050–6,900 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.