Bilingual Customer Support Agent – Junior Level | Medina, Saudi Arabia

This remote customer service vacancy is open to candidates in Saudi Arabia (candidates near Medina preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. You will be given written processes, short training sessions and a direct point of contact for questions.

• Verify customer identity before making any account changes
• Answer customer questions over chat, email and phone within agreed response times
• Keep a friendly, professional tone with frustrated customers
• Escalate technical or billing problems to the right internal team
• Share recurring complaints with the team so processes can improve

• Clear written and spoken English
• Calm, patient communication style
• Ability to handle several conversations at once
• Willingness to learn product details during paid training
• Basic computer literacy and fast typing

• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background

• Paid annual leave and public holidays
• Fully remote work with no commute
• Monthly internet and home-office allowance
• Performance bonus linked to clear targets
• Weekly one-to-one coaching sessions
• Wellness day each quarter

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 2,750–6,200 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.