Bilingual Customer Support Agent – Junior Level | Oman

A work-from-home customer service opportunity for people living in Oman. A junior-level position for someone who has covered the basics and now wants to build depth and ownership. You will be given written processes, short training sessions and a direct point of contact for questions.

• Follow up on open cases until the customer confirms the issue is resolved
• Share recurring complaints with the team so processes can improve
• Meet daily targets for resolved conversations and satisfaction scores
• Update help-centre answers when you spot outdated information
• Answer customer questions over chat, email and phone within agreed response times
• Escalate technical or billing problems to the right internal team

• Calm, patient communication style
• Ability to handle several conversations at once
• Stable internet and a quiet place to take calls
• Clear written and spoken English

• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics
• Conversational Arabic
• Experience with Zendesk, Freshdesk or similar tools

• Mentorship from an experienced team lead
• Paid annual leave and public holidays
• Access to online learning subscriptions
• Performance bonus linked to clear targets

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Oman to apply. The indicative range for this role is 200–500 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.