Bilingual Customer Support Agent – Junior Level | United Arab Emirates

We are hiring for a remote customer service position based in United Arab Emirates. A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Verify customer identity before making any account changes
• Guide customers through order, delivery and account issues step by step
• Meet daily targets for resolved conversations and satisfaction scores
• Escalate technical or billing problems to the right internal team
• Update help-centre answers when you spot outdated information
• Answer customer questions over chat, email and phone within agreed response times

• Clear written and spoken English
• Calm, patient communication style
• Comfortable working set shift hours from home
• Ability to handle several conversations at once

• Conversational Arabic
• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools

• Career progression into a mid-level role
• Clear performance reviews every quarter
• Friendly, multicultural remote team
• Flexible start times within the Gulf working day
• Referral bonus scheme

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 4,600–10,900 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.