Bilingual Customer Support Agent – Junior Level | Worldwide Remote

We are hiring for a remote customer service position based in worldwide, with priority given to Gulf-based applicants. A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Meet daily targets for resolved conversations and satisfaction scores
• Follow up on open cases until the customer confirms the issue is resolved
• Guide customers through order, delivery and account issues step by step
• Keep a friendly, professional tone with frustrated customers
• Update help-centre answers when you spot outdated information

• Basic computer literacy and fast typing
• Ability to handle several conversations at once
• Calm, patient communication style
• Willingness to learn product details during paid training
• Stable internet and a quiet place to take calls

• Conversational Arabic
• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems

• Career progression into a mid-level role
• Monthly internet and home-office allowance
• Wellness day each quarter
• Friendly, multicultural remote team
• Weekly one-to-one coaching sessions
• Paid annual leave and public holidays

Regular feedback helps you build a portfolio of measurable results.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 3,050–6,900 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.