Bilingual Customer Support Agent – No Experience Required | Al Wakrah, Qatar

We are hiring for a remote customer service position based in Qatar (candidates near Al Wakrah preferred). This role is open to candidates with no previous work experience — full training is provided from day one. You will be given written processes, short training sessions and a direct point of contact for questions.

• Verify customer identity before making any account changes
• Escalate technical or billing problems to the right internal team
• Answer customer questions over chat, email and phone within agreed response times
• Follow up on open cases until the customer confirms the issue is resolved
• Log every interaction in the ticketing system with clear, readable notes
• Keep a friendly, professional tone with frustrated customers

• Stable internet and a quiet place to take calls
• Calm, patient communication style
• Willingness to learn product details during paid training
• Clear written and spoken English

• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic
• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background

• Career progression into a mid-level role
• Access to online learning subscriptions
• Monthly internet and home-office allowance
• Wellness day each quarter
• Friendly, multicultural remote team
• Referral bonus scheme

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Qatar to apply. The indicative range for this role is 3,350–7,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.