Bilingual Customer Support Agent – No Experience Required | Bahrain

We are hiring for a remote customer service position based in Bahrain. This role is open to candidates with no previous work experience — full training is provided from day one. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Share recurring complaints with the team so processes can improve
• Verify customer identity before making any account changes
• Log every interaction in the ticketing system with clear, readable notes
• Follow up on open cases until the customer confirms the issue is resolved
• Escalate technical or billing problems to the right internal team

• Clear written and spoken English
• Comfortable working set shift hours from home
• Ability to handle several conversations at once
• Basic computer literacy and fast typing
• Stable internet and a quiet place to take calls

• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools

• Weekly one-to-one coaching sessions
• Friendly, multicultural remote team
• Paid annual leave and public holidays
• Access to online learning subscriptions
• Career progression into a mid-level role

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Bahrain to apply. The indicative range for this role is 250–600 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.