Bilingual Customer Support Agent – No Experience Required | Dubai, United Arab Emirates

This remote customer service vacancy is open to candidates in United Arab Emirates (candidates near Dubai preferred). This role is open to candidates with no previous work experience — full training is provided from day one. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Update help-centre answers when you spot outdated information
• Verify customer identity before making any account changes
• Meet daily targets for resolved conversations and satisfaction scores
• Escalate technical or billing problems to the right internal team
• Share recurring complaints with the team so processes can improve
• Log every interaction in the ticketing system with clear, readable notes
• Follow up on open cases until the customer confirms the issue is resolved

• Stable internet and a quiet place to take calls
• Ability to handle several conversations at once
• Clear written and spoken English
• Comfortable working set shift hours from home
• Willingness to learn product details during paid training
• Calm, patient communication style

• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems

• Certificate of completion for internship graduates
• Mentorship from an experienced team lead
• Referral bonus scheme
• Friendly, multicultural remote team
• Performance bonus linked to clear targets

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 3,000–7,100 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.