Bilingual Customer Support Agent – No Experience Required | GCC Remote

This remote customer service vacancy is open to candidates in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). This role is open to candidates with no previous work experience — full training is provided from day one. You will be given written processes, short training sessions and a direct point of contact for questions.

• Escalate technical or billing problems to the right internal team
• Update help-centre answers when you spot outdated information
• Share recurring complaints with the team so processes can improve
• Follow up on open cases until the customer confirms the issue is resolved
• Guide customers through order, delivery and account issues step by step
• Verify customer identity before making any account changes
• Answer customer questions over chat, email and phone within agreed response times

• Basic computer literacy and fast typing
• Comfortable working set shift hours from home
• Willingness to learn product details during paid training
• Clear written and spoken English
• Stable internet and a quiet place to take calls
• Calm, patient communication style

• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools
• Familiarity with CSAT and first-response metrics
• Conversational Arabic

• Weekly one-to-one coaching sessions
• Paid onboarding and structured training
• Flexible start times within the Gulf working day
• Referral bonus scheme

Regular feedback helps you build a portfolio of measurable results.

Applications are welcome from residents of any GCC country. The indicative range for this role is 250–600 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.