Bilingual Customer Support Agent – No Experience Required | Saudi Arabia

A work-from-home customer service opportunity for people living in Saudi Arabia. This role is open to candidates with no previous work experience — full training is provided from day one. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Verify customer identity before making any account changes
• Keep a friendly, professional tone with frustrated customers
• Follow up on open cases until the customer confirms the issue is resolved
• Update help-centre answers when you spot outdated information
• Escalate technical or billing problems to the right internal team
• Share recurring complaints with the team so processes can improve

• Comfortable working set shift hours from home
• Willingness to learn product details during paid training
• Clear written and spoken English
• Basic computer literacy and fast typing
• Ability to handle several conversations at once
• Stable internet and a quiet place to take calls

• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics

• Equipment stipend for laptop or headset
• Paid annual leave and public holidays
• Performance bonus linked to clear targets
• Monthly internet and home-office allowance
• Clear performance reviews every quarter
• Wellness day each quarter

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,000–6,750 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.