Bilingual Customer Support Agent – No Experience Required | Worldwide Remote

This remote customer service vacancy is open to candidates in worldwide, with priority given to Gulf-based applicants. This role is open to candidates with no previous work experience — full training is provided from day one. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Keep a friendly, professional tone with frustrated customers
• Answer customer questions over chat, email and phone within agreed response times
• Update help-centre answers when you spot outdated information
• Guide customers through order, delivery and account issues step by step
• Log every interaction in the ticketing system with clear, readable notes

• Comfortable working set shift hours from home
• Calm, patient communication style
• Basic computer literacy and fast typing
• Ability to handle several conversations at once

• Retail, hospitality or call-centre background
• Conversational Arabic
• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics

• Clear performance reviews every quarter
• Wellness day each quarter
• Flexible start times within the Gulf working day
• Fully remote work with no commute
• Referral bonus scheme
• Weekly one-to-one coaching sessions

Strong performers are supported to take on more complex work within the first six months.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 3,350–7,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.