Customer Care Associate (Remote) – 0–1 Years | Ahmadi, Kuwait

We are hiring for a remote customer service position based in Kuwait (candidates near Ahmadi preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. You will be given written processes, short training sessions and a direct point of contact for questions.

• Log every interaction in the ticketing system with clear, readable notes
• Keep a friendly, professional tone with frustrated customers
• Escalate technical or billing problems to the right internal team
• Meet daily targets for resolved conversations and satisfaction scores
• Follow up on open cases until the customer confirms the issue is resolved
• Verify customer identity before making any account changes

• Willingness to learn product details during paid training
• Comfortable working set shift hours from home
• Clear written and spoken English
• Stable internet and a quiet place to take calls

• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic
• Familiarity with CSAT and first-response metrics
• Exposure to e-commerce order systems

• Mentorship from an experienced team lead
• Career progression into a mid-level role
• Clear performance reviews every quarter
• Monthly internet and home-office allowance
• Wellness day each quarter

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Kuwait to apply. The indicative range for this role is 250–650 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.