Customer Care Associate (Remote) – 0–1 Years | GCC Remote

Posted 3 weeks agoOpenings: 2

0–1 Years ExperienceRemote – Saudi ArabiaRemote – Saudi ArabiaContractCustomer Service

4,050–9,000 SAR per month

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Applications open to candidates who match the experience level above.

Job summary

About the role

We are hiring for a remote customer service position based in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

Responsibilities

Meet daily targets for resolved conversations and satisfaction scores
Escalate technical or billing problems to the right internal team
Guide customers through order, delivery and account issues step by step
Follow up on open cases until the customer confirms the issue is resolved
Share recurring complaints with the team so processes can improve
Log every interaction in the ticketing system with clear, readable notes

Requirements

Ability to handle several conversations at once
Basic computer literacy and fast typing
Calm, patient communication style
Comfortable working set shift hours from home
Willingness to learn product details during paid training
Clear written and spoken English

Preferred skills

Familiarity with CSAT and first-response metrics
Retail, hospitality or call-centre background
Exposure to e-commerce order systems

What we offer

Referral bonus scheme
Wellness day each quarter
Equipment stipend for laptop or headset
Paid annual leave and public holidays
Weekly one-to-one coaching sessions
Access to online learning subscriptions

You will finish this role with practical, transferable experience and references you can use.

Eligibility

Applications are welcome from residents of any GCC country. The indicative range for this role is 4,050–9,000 QAR per month, confirmed at offer stage based on experience.

How to apply

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.