Customer Care Associate (Remote) – 0–1 Years | Isa Town, Bahrain

We are hiring for a remote customer service position based in Bahrain (candidates near Isa Town preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Guide customers through order, delivery and account issues step by step
• Follow up on open cases until the customer confirms the issue is resolved
• Keep a friendly, professional tone with frustrated customers
• Answer customer questions over chat, email and phone within agreed response times
• Update help-centre answers when you spot outdated information
• Meet daily targets for resolved conversations and satisfaction scores
• Log every interaction in the ticketing system with clear, readable notes

• Clear written and spoken English
• Calm, patient communication style
• Basic computer literacy and fast typing
• Ability to handle several conversations at once

• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems

• Access to online learning subscriptions
• Weekly one-to-one coaching sessions
• Monthly internet and home-office allowance
• Wellness day each quarter

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Bahrain to apply. The indicative range for this role is 300–700 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.