Customer Care Associate (Remote) – 0–1 Years | Jeddah, Saudi Arabia

We are hiring for a remote customer service position based in Saudi Arabia (candidates near Jeddah preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Escalate technical or billing problems to the right internal team
• Answer customer questions over chat, email and phone within agreed response times
• Share recurring complaints with the team so processes can improve
• Verify customer identity before making any account changes
• Guide customers through order, delivery and account issues step by step

• Stable internet and a quiet place to take calls
• Willingness to learn product details during paid training
• Comfortable working set shift hours from home
• Calm, patient communication style
• Clear written and spoken English

• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background

• Friendly, multicultural remote team
• Clear performance reviews every quarter
• Weekly one-to-one coaching sessions
• Referral bonus scheme

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 2,150–4,850 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.