Customer Care Associate (Remote) – 0–1 Years | Nizwa, Oman

This remote customer service vacancy is open to candidates in Oman (candidates near Nizwa preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. You will be given written processes, short training sessions and a direct point of contact for questions.

• Escalate technical or billing problems to the right internal team
• Follow up on open cases until the customer confirms the issue is resolved
• Guide customers through order, delivery and account issues step by step
• Update help-centre answers when you spot outdated information
• Answer customer questions over chat, email and phone within agreed response times
• Meet daily targets for resolved conversations and satisfaction scores
• Log every interaction in the ticketing system with clear, readable notes

• Clear written and spoken English
• Stable internet and a quiet place to take calls
• Basic computer literacy and fast typing
• Comfortable working set shift hours from home
• Willingness to learn product details during paid training
• Ability to handle several conversations at once

• Exposure to e-commerce order systems
• Conversational Arabic
• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background

• Equipment stipend for laptop or headset
• Paid onboarding and structured training
• Paid annual leave and public holidays
• Referral bonus scheme
• Monthly internet and home-office allowance
• Access to online learning subscriptions

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Oman to apply. The indicative range for this role is 300–700 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.