Customer Care Associate (Remote) – 0–1 Years | Qatar

This is a fully remote customer service role you can do from home in Qatar. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. You will be given written processes, short training sessions and a direct point of contact for questions.

• Guide customers through order, delivery and account issues step by step
• Meet daily targets for resolved conversations and satisfaction scores
• Escalate technical or billing problems to the right internal team
• Share recurring complaints with the team so processes can improve
• Verify customer identity before making any account changes
• Keep a friendly, professional tone with frustrated customers
• Answer customer questions over chat, email and phone within agreed response times

• Basic computer literacy and fast typing
• Clear written and spoken English
• Ability to handle several conversations at once
• Stable internet and a quiet place to take calls

• Conversational Arabic
• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems

• Weekly one-to-one coaching sessions
• Performance bonus linked to clear targets
• Friendly, multicultural remote team
• Referral bonus scheme
• Certificate of completion for internship graduates

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Qatar to apply. The indicative range for this role is 2,400–5,400 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.