Customer Care Associate (Remote) – 0–1 Years | Worldwide Remote

A work-from-home customer service opportunity for people living in worldwide, with priority given to Gulf-based applicants. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. You will be given written processes, short training sessions and a direct point of contact for questions.

• Share recurring complaints with the team so processes can improve
• Answer customer questions over chat, email and phone within agreed response times
• Follow up on open cases until the customer confirms the issue is resolved
• Keep a friendly, professional tone with frustrated customers
• Guide customers through order, delivery and account issues step by step
• Escalate technical or billing problems to the right internal team
• Meet daily targets for resolved conversations and satisfaction scores

• Comfortable working set shift hours from home
• Clear written and spoken English
• Willingness to learn product details during paid training
• Stable internet and a quiet place to take calls

• Conversational Arabic
• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems

• Career progression into a mid-level role
• Paid annual leave and public holidays
• Certificate of completion for internship graduates
• Clear performance reviews every quarter
• Friendly, multicultural remote team

Regular feedback helps you build a portfolio of measurable results.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 300–700 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.