Customer Care Associate (Remote) – 1–2 Years | Kuwait City, Kuwait

This is a fully remote customer service role you can do from home in Kuwait (candidates near Kuwait City preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. You will be given written processes, short training sessions and a direct point of contact for questions.

• Answer customer questions over chat, email and phone within agreed response times
• Follow up on open cases until the customer confirms the issue is resolved
• Log every interaction in the ticketing system with clear, readable notes
• Verify customer identity before making any account changes
• Share recurring complaints with the team so processes can improve
• Escalate technical or billing problems to the right internal team

• Comfortable working set shift hours from home
• Clear written and spoken English
• Calm, patient communication style
• Ability to handle several conversations at once
• Stable internet and a quiet place to take calls
• Basic computer literacy and fast typing

• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background
• Conversational Arabic

• Equipment stipend for laptop or headset
• Mentorship from an experienced team lead
• Weekly one-to-one coaching sessions
• Wellness day each quarter
• Monthly internet and home-office allowance

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Kuwait to apply. The indicative range for this role is 300–750 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.