Customer Care Associate (Remote) – 1–2 Years | Lusail, Qatar

A work-from-home customer service opportunity for people living in Qatar (candidates near Lusail preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Follow up on open cases until the customer confirms the issue is resolved
• Share recurring complaints with the team so processes can improve
• Keep a friendly, professional tone with frustrated customers
• Meet daily targets for resolved conversations and satisfaction scores
• Guide customers through order, delivery and account issues step by step
• Answer customer questions over chat, email and phone within agreed response times
• Escalate technical or billing problems to the right internal team

• Ability to handle several conversations at once
• Comfortable working set shift hours from home
• Stable internet and a quiet place to take calls
• Clear written and spoken English
• Basic computer literacy and fast typing
• Calm, patient communication style

• Conversational Arabic
• Familiarity with CSAT and first-response metrics
• Exposure to e-commerce order systems

• Fully remote work with no commute
• Weekly one-to-one coaching sessions
• Performance bonus linked to clear targets
• Monthly internet and home-office allowance

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Qatar to apply. The indicative range for this role is 4,700–10,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.