Customer Care Associate (Remote) – 1–2 Years | Ras Al Khaimah, United Arab Emirates

This is a fully remote customer service role you can do from home in United Arab Emirates (candidates near Ras Al Khaimah preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Escalate technical or billing problems to the right internal team
• Keep a friendly, professional tone with frustrated customers
• Share recurring complaints with the team so processes can improve
• Log every interaction in the ticketing system with clear, readable notes
• Follow up on open cases until the customer confirms the issue is resolved
• Verify customer identity before making any account changes
• Guide customers through order, delivery and account issues step by step

• Ability to handle several conversations at once
• Clear written and spoken English
• Comfortable working set shift hours from home
• Willingness to learn product details during paid training
• Basic computer literacy and fast typing
• Calm, patient communication style

• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems
• Conversational Arabic
• Retail, hospitality or call-centre background

• Paid annual leave and public holidays
• Performance bonus linked to clear targets
• Wellness day each quarter
• Referral bonus scheme
• Certificate of completion for internship graduates
• Career progression into a mid-level role

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 4,200–9,950 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.